The Land of Hornbill - Part 2

Hello hello! How was your christmas? How was your holiday? Better enjoy it while it last cuz holiday is coming to an end for most of us and I believe it has already ended for some people. Nonetheless, I think we are still in the holiday mood, aren't we? Everybody LURVES holiday :D

Here are the leftover photos from my trip in Sarawak that day. Let us KISS this time okie cuz I am pretty lazy right now. Not that smooching kiss kiss lah. Keep It Simple and Short :P I sincerely apologize for my laziness teeeheee~

St. Anthony Church, Sarikei - The sheep is kissing my butt :P

Taman Tasik, Sarikei

Pineapple! Apparently Sarikei town is famous for pineapple. Unfortunately, I didn't get to taste any. I had a lot of dabai fruit though. Forgot to take picture >.<||

Makcik Bridget forced me to try the rice in Sugarbun (macamlah nda pernah makan :P) since Sugarbun in KK no longer exist after they bancrupt already :P

I am in Guardian store!! One and only Guardian store in Sarikei >.<>

Had a day trip to Sibu and met up with some pakcik and makcik :D Makcik Connie jadi driver beta for the day! :D Heheeee
Stayed in this hotel I went to Sibu many many years ago - year 2002 if I am right where dad drove from KK to Kuching for uncle's engagement party. Stayed one night in Sibu in this hotel AND THAT IS ALL I REMEMBER ABOUT SIBU :D

Stopped by Julian's house to harrass his doggie. Damn adorable okei. Macam patung saja lehhh!!! I know you are jealous Gnet :D

Taman Jubilee, Sibu

Sacred Heart Cathedral, Sibu.
Same same like KK one - Sacred Heart also. Hhehee.

Drove to Kuching after spending a few days in Sarikei. Stopped by Lachau for a break sekejap. I don't know what does Lachau means in Sarawak (Bridget said it is some sorta bad word) but I do know it sounds similar to something obscene in Sabah :P If you don't know and you want to know, come come ask me lah :)

Kanak-kanak tua yang riang :D

I saw bambangan and tarab fruits for sale in Lachau town!!!!! Dad told me they can only be found in Sabah -.-

Stopped by Serian just to snap photo with the durian and toilet break LOL :P
Buffet dinner at Four Point Hotel (The Eatery) the very night I arrived Kuching.
Buffet = Unlimited salmon :P~

Majlis Perbandaran Kuching Selatan (MPKS) building

Like what you can see in the picture, this is the DUN building of Sarawak yang teramat sangat sangat mewah.

Sarawak city view at the back :)

Me and Bridget's sister

Selamat datang ke Bandaraya Kuching :D

The ever famous waterfront in Kuching.

Kuching dengan kucing-kuchingnya

Mei you liao, mei you liao. FYI, I'm currently enjoying my remaining days in KK to the fullest. Going back to uni in four days time. Will post up some christmas pics soon.

Till then.

XXOO,
B

Jingle Jingle and a HAPPY NEW YEAR

MH is more than just an airline code

Malaysia Airlines might been viewed as the best airline here in Malaysia. I do not doubt that the in flight service provided is absolutely excellent. What bout the service provided outside the aircraft? Well, I had a recent a recent experience with them. Here is an email I just sent out. Details of the whole incident is given inside the email.

"I had problem with my internet booking some time ago and I was given the reference code WMV48.

I was trying to make a booking from Sibu to Kuala Lumpur on 2nd November 2009 and I encountered error during the booking process. The payment from my bank went through but MAS didn't receive the payment. I tried calling customer service for quite some time and I still cannot get through.

I wrote a feedback form hoping to get a reply soon. I tried to call in again the next day to follow up on the case and I finally got through after waiting for more than 30 minutes. When I spoke to your staff, I was told that the booking will be canceled and the money will be refunded to me. I was told to make a new booking. Money will be refunded to me in a week time.

Two days later, I received a response to the feedback I wrote in previously saying the payment has been processed and I was issued a ticket. For your information, I am not the passenger for that booking. My friend, the passenger, had already purchased another ticket when the email came in. By then, I had two different tickets with the same passenger flying on the same flight. I called in again to solve the problem. After some time on several attempts, I got through and spoke to your staff again. She told me both tickets will be canceled again and she will issue a new ticket. The money will be refunded to me in a week time. I asked for contact number of someone I can speak directly to follow up with my case without going through the machine. I was shocked to be told that it doesn't exist. I still have to bear with the long waiting just to speak to your side. I know that a toll free number is provided to get on the line with your staff. However, please bear in mind that fixed line is not accessible to some people. The only way is to call using mobile phone. Calling toll free number using mobile is very costly. Those long waiting is causing my telephone bill to rise up high.

More than one week passed and I still haven't receive my money. I called in again to check up on my case. I was told that i had to wait for three weeks instead of one week. I could not understand how come I was told to wait for one week at the first place? It makes me wonder, don't your fellow staffs get the same information?

On the other hand, I filled up another feedback form on the 16th November 2009 to ask about this but I didn't receive any respond up to now.

One month passed. I was flying to Kuching from Kota Kinabalu and I stopped by the MAS ticketing office to follow up my case. I figured it will be easier to speak to your staff face to face at the same time to clarify the different information I received from your staffs previously mentioned. I was told to my face that there is nothing can be done in the office and I still had to call in the number. This must be a joke. The office can't do anything yet still dependent on the phone call? Does this means that your staff had to wait averagely 30 minutes to speak to another staff of yours just like I did? I presume that is the waiting time a customer on the counter needs to bear to have the person on the other line answering the call.

After nearly two weeks from the incident in the office, I called in the toll free number again as what the staff in the counter told me. To my amazement, I was told that I could settle this problem in the office on the spot. AGAIN, I had two different information given by two different staff regarding the same issue.

Fine with me. I went to the Kota Kinabalu MAS office 16th December 2009 and tried my luck again. After speaking to him, I had to email to ibesupport@malaysiaairlines.com regarding my problem. I informed him that I have done that earlier on and I have not receive any reply up to date. He suggested to send the email instead to regard my problem and a copy of the emails between him and ibesupport@malaysiaairlines.com will be sent to my email address. I agreed.

Up to this very moment as I am writing this, I still haven't receive any email regarding this issue. I am very upset with the service provided. I hope to resolve this issue soon enough before I bring this up in the newspaper. All I want is to get my money back. This problem has taken a lot of my patience away.

Just to be clear, I hope the money will be refunded to the right account. As there were two bookings made, the money should be refunded to the account from the first booking. Details of the payment made from the first booking: 02 NOV 2009, MON,22:33 from Maybank (Bill a/c : 2412025) from xxxxxxxxxxx with total amount of RM305. Receipt number is 1348231586."

Disappointed and upset with their "WORLD CLASS SERVICE". I guess their world class services are only meant of flight passengers. Let's just hope I get my money back soon. Like I said, ALL I WANT IS MY MONEY! I am so broke now and I don't like the 'pokai' feeling!!


UPDATE (22 December 2009):
I received a reply from MAS this morning via email.

Dear Ms. Chong,

Thank you for your email. We apologise for the unpleasant experience.

Referring to your email below, please be inform that the refund still not been process yet. The Call Centre staff has wrongly advice you regards to the procedure for Maybank transaction refund. For your info, our end does not entertain any cash refund. Due to that, kindly proceed to nearest MAS ticket office to obtain your refund. Please bring along the Maybank statement in order for them to assist you. We believe you have communicated with our staff at the ticketing office regards to the issue below. We have also informed the staff to assist you at their end.

Thank you,

Ambia
Business Support Centre
Malaysia Airlines

This email was send without prejudice

I went to MAS Kota Kinabalu office this afternoon. The staff I spoke to didnt't seem to know what is going on when I gave my reference code, which contradicts with what was told to me in the email. After another time of explanation, I was finally convinced to get my refund back via cheque in one month time. There were complication in between but lets just drop those and see whether this gets solved in one month time. I am sick of going to and fro so many times without getting to the end of this. Time and money spent, plus those patience taken away from me just to get my money back. *SIGH*


UPDATE (31 December 2009):
Received my money before before I fly off to KL. Problem solved. Like I said, all I want is my money back. I HOPE THIS WONT HAPPEN AGAIN. What an eye-opener experience.

The Land of Hornbill - Part 1

Hohohooo!! Christmas is just around the corner and I believe most of you are busy doing preparation. Putting up the christmas tree. Decorating the house. Baking cookies. Ahhhh.... christmas has always been one of my favourite ocassion ;) I hope the same goes to you. Teehee~

Here are the pictures about my trip in Sarawak which I promised. However, I have to start with the second half of my trip first. You see, the problem lies in the pics taken during the first half of my trip there. I had to transfer out the pics cuz my memory card was full. Unfortunately, makcik Bridget missed the folder of photos when she was transferring me files. I will get it back soon when she is back from KL. At the moment, lets just enjoy what we have right now ;P There will be less words, more pictures. Bear with me.

Kampua Mee Sua

Dumplings
Springrolls
Kompiah - Foo Chow food :)

Fish & Chips from Manhattan Fish Market

The Spring Mall

We watched The Christmas Carol 3D movie at the Spring Cinema one of the night. Not a good idea. It was blurry and it gave me some dizziness. Did I mention they were using BOMBASTIC english, the one they use in literature? There were no subtitles to help me out :( Susah didengar dan difaham.

The best kolo mee I've tasted during my whole trip.
Mount Singai

A uber huge spider we saw on the way down Mount Singai.

One of the thing in the museum that amazed me. One of the record books during the British Colonial. JUST LOOK AT THAT HANDWRITTING - as if they are typed out in computer >.<||

St. Joseph Cathedral

One of the roundabouts. Don't they just look 'cute'? :P

SPICY mee which I couldn't stand. I was having a hard time swallowing those noodles.

Miao miaw

My RM10 fish and chips!!! Dirt cheap okeh!!! Sedap summmore!!
Friendship Garden. I saw hantu. See the one circle in red :P

Bambangan in Sarawak!!!
Kolo mee

That is all for now. Sorry for the brief details. Will update again on the rest of the trip as soon as I get those pictures in hand. Till then, stay tuned! Happy holiday!!! Jingle, jingle, jingle all the way. Hohhoohoohoo~~~

XXOO,
B